Change request priority is not changing based impact & urgency

[Mounika M]

Hi All,

We need to change priority based on impact and urgency on change request, we have priority look up table but it is working only on incident. it's not working on change request, could you please help on this to achieve.

Thanks in Advance!!

[Nayan Dhamane]

Hello @Mounika M ,

The priority look up is not OOB for change request as it is for incident To configure  it as incident. Please use the below articles:

Create custom data lookups

https://www.youtube.com/watch?v=AcEZf-bUirk

Please mark my answer as correct if it helps.

BR,
Nayan.

[Shruti]

Navigate to System Policy -> Data Lookup definitions

Create a new data lookup definition for change request