Change Request record should be closed only by Change co-ordinator, Assigned to person and Opened by

[Rooma1]

Hi All,

Hi All,

I have a requirement to hide the 'Close Change' UI Action for the users (ITIL users from other group and Non ITIL users).

A Change Request should only be closed by the change co-ordinator and the Assigned to person who is having that CR.

Can someone please help me how to achieve this requirement?

Following are the only users allowed to close a change requests

1. members of the assignment group the change is assigned to
2. users with the change coordinator role

3. Opened By users

I have achieved the fist and second scenario, how to do for the third?

current.state==3 && (gs.hasRole('change_coordinator')||(!current.assignment_group.nil()&& gs.getUser().isMemberOf(current.assignment_group.toString())))&& (new StateFlow().validFlow(current, 'eeb4725b6f7b61002e6b1dfbbb3ee449', 'manual'));

Thanks

[Harish KM]

Hi @Rooma1 you can place your 3rd condition like below

current.opened_by==gs.getUserID() // opened by user matches loggedin user then show button

[Unique45 · Accepted solution]

Hello @Rooma1,

To add third condition you need to add following code : 

(current.opened_by == gs.getUserID())

[Dr Atul G- LNG]

Hi @Rooma1 

users with the change coordinator role

Atul: Did you create a custom role for thsi?