Change Request record should be closed only by Change co-ordinator and Assigned to person

[Rooma1]

Hi All,

I have a requirement to hide the 'Close Change' UI Action for the users (ITIL users from other group and Non ITIL users).

A Change Request should only be closed by the change co-ordinator and the Assigned to person who is having that CR.

Can someone please help me how to achieve this requirement?

Following are the only users allowed to close a change requests

1. members of the assignment group the change is assigned to
2. users with the change coordinator role

Thanks,

Rooma

[Ayushi12 · Accepted solution]

Hi @Rooma1 ,
You can add the below script in the UI Action condition:
gs.hasRole('<req_role>') || (!current.assignment_group.nil() && gs.getUser().isMemberOf(current.assignment_group.toString()))

Please mark my answer as helpful and correct if it helped.

[Ayushi12 · Accepted solution]

Hi @Rooma1 ,
You can add the below script in the UI Action condition:
gs.hasRole('<req_role>') || (!current.assignment_group.nil() && gs.getUser().isMemberOf(current.assignment_group.toString()))

Please mark my answer as helpful and correct if it helped.

[Rooma1]

@Ayushi12 

Thanks for the solutions. Can you please explain why 'current.assignment_group.nil()' this has been used, i understood the rest of the code.

[Ayushi12]

@Rooma1 '!current.assignment_group.nil()' // It's for checking the condition like assignment_group is not null.

nil() -Determines if the field is null
Refer: https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server/no-namespace/c_GlideElement...

[Rooma1]

Hi @Ayushi12 

If i need one more condition to add in the UI action for 'Opened by'.

If the User has opened the Change, then they should be able to close their own change.

Thanks,

Rooma