Notification bell doesn't show badge count for some users

Sun11
Tera Contributor

‎02-01-2024 09:45 PM

Hi All, 

 

Does anyone have an answer to this?

Some users don't have a badge count on their notification bell even though the Show badge count on the Preferences is enabled.

 

Sun11_0-1706852616315.png

 

Sun11_2-1706852639832.png

 

0 Helpfuls
  • 355 Views
3 REPLIES 3

Harish KM
Kilo Patron
Kilo Patron

‎02-01-2024 09:58 PM - edited ‎02-01-2024 09:59 PM

Hi @Sun11 check the link below

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1558900

Regards
Harish
0 Helpfuls

Sun11
Tera Contributor
In response to Harish KM

‎02-01-2024 10:07 PM

Hi @Harish KM,

 

I already tried this but nothing happened. Still doesn't show the count.

0 Helpfuls

Harish KM
Kilo Patron
Kilo Patron
In response to Sun11

‎02-01-2024 10:14 PM

Hi @Sun11 itseems it's a platform issue, you can create a HI Case on HI portal for this.

Regards
Harish
0 Helpfuls