Change request state is not getting updated

[aamir1]

Hi,

I have created a record producer to create change request from portal for some users(having a custom role)non-itil users.

Everything looks perfect but when user clicks on the Request Approval, state field is not moving to assess.

I checked BRs and Client Scripts,but couldn't find anything. When clicking on the Request Approval button, it changes to Assess for some time, then page loads and its value again changes to New.

Any help is highly appreciated.

[Nitesh Asthana1]

Please check Request Approval UI action code and also check associated Change request workflow.

*modified

Reference :

https://<instance>.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=f07eedb3cb200200d71cb9c0c24...