Our users would like the date (added) to be displayed on the attachment on a case in the CSM/FSM Configurable workspace. We know there is a solution to add it to the UI (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1343190),...
Hello everyone. I am trying to wrap my head around the way (best practices) to develop this. My applications group wants to create a simple form that the business user needs to fill in and subsequently, create an incident. I learned that the best pr...
In the change request there is one column in related lists "Affected CI's" we need to populate more than one CI in the change request without adding it manually.
I'll try to explain the situation as best as I can. Using a server provisioning request form we are getting ci data and we are manually populating it into cmdb. When discovery is being run the next day, it is overwriting another retired CIs record wi...
We have a team that receives requests via email. They operate during our core business hours only. We are looking for a way to send a "request received" notification based on if the email is created during core business hours or after business hours....
We have already installed notify and Twilio plugin. Also, connect the Twilio with ServiceNow. We want to implement below functionality.User will call to the Twilio number. Using ServiceNow workflow, We will ask user what is query. Based on the query ...
I have built the configuration for tag-based mapping by Key value pair configuationitem:valueWhen I search for candidates to map, it finds the candidate FSP. I attempt to create a map using tags and it appears to run but it fails to generate the tag-...
Hello everyone,Does anyone know where the table or field is that stores the content of the summarization provided by Now Assist for incidents? I'm trying to find it so I can compare incidents that have been resolved with Now Assist summarizations and...
Whenever I try to access Business Applications by following these steps: I receive `Security constraints prevent access to requested page`. Additionally on first load I receive this error:
As per subject I have configured a Business Rule where a user cannot be approving for both the Technical Approvals and the Risk Approvals. The Business Rule is working as expected except for this info message which is I am unable to get rid of.Have t...
Hi everyone, if got Data from any third party through integration with Service Now, how can we populate that data in Service Portal, Any Idea on this. Regards, Manikanta. Kota
Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) { // Create GlideDateTime objects for the start and end dates var startDate = new GlideDateTime(inputs.created_o...
HiHow to update description of Change request - CTASKs after it created.For ex: I have couple of CTASKs got created & need to update the description based on short_description. Appreciate your inputs. Thanks
Hi Everyone, I have created a notification on the Business Service table to trigger whenever any of the Business Owners (e.g., 'Owned by' or 'Managed by') become inactive. Here’s what I added the conditions:Condition 1: Run when "Updated"Condition 2:...
How to report on upcoming SSL certificate expiry ? what table holds this data and how to query it. I do not have other paid module on the customer instance apart from ITSM basic and OOB reporting to work on. want to show a report on upcoming SSL cert...
