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Question about the Cost Management application

Hi,i installed the Cost Management plugin (com.snc.cost_management) with demo data into my developer instance.It was installed fine without any errors and activated.But in the description there has to be a Cost overview module under "All > Cost > Cos...

kfritsch by Tera Contributor
  • 1036 Views
  • 3 replies
  • 1 helpfuls

Resolved! Automatically update short description in RITM ,SCTASK, Request item

i want to update short description  i use run script . Request item short description was update. but reimaging RITM and Sctask not updated i used below script  could please help me this variable type is : select box var temp = current.variables.appl...

poco by Tera Contributor
  • 1945 Views
  • 10 replies
  • 1 helpfuls

Unable to complete Simulator Task - Create Catalog item

Hi Experts, i'm having an issue completing the Simulator Task - Create Catalog item in  IT Service Management (ITSM) Implementation Simulator (Course) eventhough I already followed the steps and the sample output is the same with example. Please see ...

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Resolved! Employee Center Header

Hello good everyone,I have a requirement related to employee center; They ask me to change the "My favorites" section for a heart icon.How would I have to modify the html to meet the requirement. All the best.  

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Event Rule Regex parse value from JSON values

Hello, could someone help me figure out how to grab the value of the red text? I am having a hard time creating a regex for Event Rule. I wanted to extract the value of the key <dt.event.source>= A19146.test.ca {"key":"dt.event.group_label","value":"...

Community Alums by Community Alums  
  • 728 Views
  • 2 replies
  • 0 helpfuls

ServiceGraph connetor to Asset Table

Hi,  I think I know the answer for this, but I wanted to check if someone has crossed on a similar situation.Is it possible to configure the ServiceGraph Connector (e.g., for Intune) to write to the Asset [alm_asset] table instead of a [cmdb_ci_x] ta...

Canjura by Tera Expert
  • 784 Views
  • 3 replies
  • 0 helpfuls

How to add information to a ticket form in ECS

Hello, expertsI am doing research to consider migrating from Service Portal to Employee Center.The image below is the ticket form screen where users can chat when they submit an incident.In Service Portal, I think that the standard ticket widget and ...

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senon by Tera Sage
  • 855 Views
  • 4 replies
  • 0 helpfuls