Resolved! For CSM Workspace New Mail have Signatures While Reply Mail do not have Signatures. How ?
For CSM Workspace New Mail have Signatures While Reply Mail do not have Signatures.How Reply Mail in CSM Workspace should have Signatures?
Forum Posts
how to hide HTML elements using catalog client script in portal and native view.
I've written an onLoad catalog client script to hide to elements from the catalog form. which works only on the native view but not on the portal view. I want it to work on both views. catalog client scirpt: code:function onLoad() { g_form.addIn...
Give Feedback widget - change 'Tell us more' text
Hi Everyone! I have added an additional question to the Give Feedback widget on employee center - Requirement - When the user clicks the I can’t find what I am looking for on the feedback widget Change text Tell us more to – Have you tried search? ...
remove option from a list collector on a record producer
Hi, I have a requirement on a record producer to remove certain options when another variable choice is selected above. e.g. if subcategory is "lease", then remove option "other" in the list collector. I have tried a catalog client script but i can't...
how to route country specific Virtual agent chat to region wise Agent?
how to route country specific Virtual agent chat to region wise Agent?
Resolved! UI action Cancel button only cancelling the ritm not the request as well
Need to know why the cancel button I created is not cancelling the request as well:
When are the post clone cleanup scripts executed?
When are the clone cleanup scripts executed?I have the feeling that the last cleanup script is only finished 12 hours after Clone Complete Date.You can see this by the fact that the table in question is still changing.Is there somewhere to see when t...
Resolved! Fetching custom table record details in UI Page
Hi Team,My requirement is to fetch details of record in UI Page.When we open the record, we should have an ui action when we click on it, UI Page should pop up. That UI page should contain details of that particular record. Please let me know how ca...
Configuration item field empty
We have an issue in the task_ci table. The display name of the table is "Affected CIs". It contains the information about CI, class, support group, and task. But there are records in this table where the Configuration Item field is empty. It does no...
DocIntel is not auto populating the reference field value after training?
What is the reason that DocIntel is not auto populating the reference field value after training it for that specific field above 90% and it is populating the text type fields but not reference types?
The Genius Wave MULTIPAL WARNING Audio Program MUST READ!
How to Use The Genius WaveUsing The Genius Wave is easy. Just sit back, relax, and spend 7 minutes each day listening to the specific audio file. Here’s how Dr. Rivers and his team recommend using The Genius Wave for best results: Pop on a pair of he...
Resolved! Comments not getting updated in approval table while autorejecting approvals in approval table
Hi @SN_Learn I am trying to update approval comments with below script but it is not running, though the state got updated , but there is some issue in comments, I guess it is a journal field but can you please suggest how to find the backend name? I...
Should I enable glide.rest.debug in production instances
I enable "glide.rest.debug" in our development and testing instances. Should I enable it in production instance? What is the impact if I enable it in our production instance? I can't find ServiceNow documents about it. Thank you
Resolved! Out of box priority changes - Need help
Hi Team,Can you help me understanding what would be the repercussions doing the below changes?I am doing changes to priority matrix. My instance is a brand new one, instead of 3 * 3 matrix, added one more level 4 * 4.We have hardly have any incident ...
Resolved! Conditional Statement in Flow Designer not picking up drop down values in from the Get Variables
Collaboration needed. I am working on a new scope application. I defined a catalog item with a variable defined as a Look up Select Box from a table. The drop-down field name is “request_type”. Before submitting the catalog item, I select the “reque...
