I am having an issue with certain users always seeing the default view when viewing the user profile widget in the service portal. Other users look to be seeing the service portal view. I have tried loading these users with query parameters v= and vi...
HI All, I have a requirement to add the CI in the related list of the KB Article form, once the KB Article is created or updated, the value of CI field also should get added/updated in the related list -"Configuration Item".Can someone please tell me...
Hi Team, I've created a record producer on Procurement table (sn_spend_psd_procurement_request). I'm trying to make true for "UR certified' field for creating Universal request and Mapping the Procurement table to the same.I've checked "Allow UR crea...
Hello Guys, Did you ever tried to add new language which ServiceNow does not provide an internationalization (I18N) plugin?I found KB about language record.But wanted to hear from soneone who already followed them in Xanadu? Who could share experienc...
When we type some word in 'Search box' of SP, only items which we added some keywords or knowledge articles will be displayed. How to enable AI search to show related content to that word.
We currently use Twilio which uses a Script Include, Event and Script Action. I am trying to get this to work with Paging Accounts on the Assignment Group vs looking at the On call schedule but I can't figure out how to get it to get those paging acc...
Custom Created Activity does not populate data on Customer Activity tab of interaction, whereas type phone and chat interactions show the records. Please refer the attachment for the same. I have followed the documentation and created everything from...
How to check the incoming HTTP request payload when OOB Table API is used? I'm aware soemhow you can check in the Node logs using glide.rest.debug property, but at the same time ServiceNow says not to do that in PRODUCTION and also but this IS NOT a...
User should not be able to submit catalog request when Req type = Software and if he is not a part of a particular group. He should get an error message while submitting that "Not eligible for form submission". Kindly help how to achieve this
Hi All,We areintegrating servicenow with Oracle netsuite. They have provided below postman script and asked us to configure as per servicenow. var navigator = {}; // necessary as part of "eval" on jsrsasign libvar window = {}; // necessary as part of...
Happy new year!Can anyone offer any advice on this please. I have a business rule to generate a task at a particular stage of the process. On the task form currently, I have a url type field, and the script passes the url as required, but it looks me...
I am referencing the ServiceNow Documentation: https://www.servicenow.com/docs/bundle/vancouver-platform-security/page/administer/security-center/reference/sc-ensure-dashboards-creation-deletion-requires-access-check.html Within the ServiceNow platfo...
Hi ..., Please check CR CHG0548487 , if I open CR through Ctaks CTASK4137018 & CTASK4137014 its showing Planning in Progress state and if I open CR CHG0548487 directly in SNOW its showing Closed. Please check once and do the needful. Can anyone, help...
Hi All I'm unable to change normal mode to Switch new UI mode in reports table i don't have that option in my instance