1. How to have different categories for one type change request
1. How to have different categories for one type change request2. How to add multiple approver groups for one Change request Can anyone help me on this
Forum Posts
GlideEncrypter API Deprecation and Issues with Scoped Application
Hi all, As many of you may know, ServiceNow has announced that the GlideEncrypter API, which uses the Triple DES algorithm to encrypt and decrypt strings, will be deprecated in the Zurich release (Q4-2025). They've recommended transitioning to “Glide...
Adding Users to multiple Active Directory groups using Microsoft AD Spoke in Flow Designer
I am currently building a flow using Flow Designer that utilizes the Microsoft Active Directory Spoke to add a user to a single and multiple AD groups. Has anyone ever built a flow that adds a user to multiple AD groups on the same domain? I'm looki...
How to create a workflow condition that detects changes to a related list?
Our client wants our change workflow to have an extra approval step if additional CIs are added to the Affected CIs related list on the change record. I'm trying to figure out how to have the workflow detect that a change has been made to the related...
Case view - Button visible/not visible
Hi All ,Have a requirement where on case form view, a button "Manager Approval" need to be hidden when location is empty.For this I created a UI action on Case table where I am checking for location if nil() in condition. This works as expected where...
Resolved! Transform Source Script
Issue: 'Assigned to' on the alm_hardware table is being populated with the same user for every record. import field: u_surname (formatted: 'last name'<comma><space>'first name')target field: Assigned to Source Script:answer = (function transformEntr...
Agent workspace add mandatory field
Hi all,I need to check if location is blank when agent selects resolve. The error message needs to display "Error Alert the following mandatory fields are not filled in : resolution code, Resolution notes, Location ....."I created an UI Policy on inc...
Bypass cross-scope access policy and delete records from another scope
Currently I am at HCLS scope and I am trying to write record producer script for a table in SO scope and the script is to delete records in SO scope and abort the current record generation. I then got below errors in the screenshot. So I tried to ...
Adding approvers to Watchlist automatically
Hi Everyone,i wanted to know if there's any way of adding approvers to watchlist without the use of Business rule? (i.e via client script and script include or some other means)On an HR case whenever an approver is added it should automatically be ad...
Is there any way to remove time from date/time field in List view. Only need to show date.
Hi All, Is there any way to remove time from the date/time field in List view? Only need to show the date. Help in this matter is highly appreciated.
Guidance to understand the function and trigger conditions for all notification entries
I have a customer who is trying to limit the email notifications to only people who need to see them. Currently, they are inundating their employees with unnecessary emails or they are irrelevant to certain roles and personas. My customer is looking ...
Resolved! [Scoped App] Before/After Business Rule not triggering on 'sys_audit_role' global table
Hello everyone, I have a simple before BR on the 'sys_audit_role' table. The BR is in my scoped app. I have removed all conditions from the BR and set it to trigger on Insert or Update. When I remove/add someone's role, the sys_audit_role table inser...
Setting up an Oauth Profile for a REST Message With Grant Type refresh_token
Hello, I'm trying to build a REST Message that connects to a 3rd party API using OAuth, but I'm unable to setup the OAuth profile correctly. I was given the client ID, client secret, and refresh token, and the only way I was able to get a response f...
How to stop Schedule job to Trigger on Holidays
Hi Team, Is there an OOTB solution to save vacations where the Schedule job shouldn't run? BR
Pushing update sets using API
We need to fetch the XML from a location and then preview and commit using API, has anyone done this? Thanks in Advance.
