New Features for HRSD as per Xanadu Release
Hi Everyone,I wanted to know what are the new features introduced with respect to HR service delivery as part of Xanadu Release.Thanks,Kartikey
Forum Posts
Audio alert for new ticket in portal
Hello everyone I have a list of incident records on the portal we want every time a record is created, there will be a sound on the portal. please show me how to do it . tks
Resolved! How to hide field choice in reference field
I have a requirement with respect to Service Catalog. There are 2 fields - location and Service_and_application, where both are reference fields.location field referring (cmn_location)table and Service_and_application(cmdb_ci_service_business)When ...
callback function from UI page always returning false
@Ankur Bawiskar Hello All,I have created a UI page which should open in workspace and on click of cancel button, I need clear all the field and close the current window.I am using a on change client script for this Here am getting false always when c...
Resolved! SLA stage is in paused
We have created a new SLA for RFQ tasks. So, when the sla is inserted for an task the stage is in 'paused' it is not getting/changing to 'in progress' stage. Could you please let us know what may be the cause for the same?Please refer to the attachme...
Inbound: Create an incident record if email type was reply and on 2nd reply on the same email fwd it
Hi All I have a scenario where i need to create an incident record using inbound email action on the reply type and if the user reply to the same email it should forward that email in the activity and in the emails tab section of same incident instea...
Is it possible to edit, create popups in UI Builder?
Hello.I have a custom UI Action - button:This button is opening for me UI Page:I would like to modify this UI page in UI Builder and add some buttons, searching users etc pass value to the assessments tables. I have this button in BACKEND and RISK WO...
Sometimes my script and Flow Designer does works but sometimes it does not
Hi Everyone,In my instance whenever I am submitting a request sometimes its working( its creating 3 RITMS) which is correct but sometimes its not working (It is creating only 1 RITM.)If anyone can resolve it Please let me know.Thanks.
Resolved! PDF generation UI Action in PDF
Hello all, I am trying to build the below functionality in PDI. Needs to create a form button UI action - "PDF generator" which should create a PDF attachment which is attached to the same record. PDF attachment should contain only specific fields on...
Resolved! How to Use Flow Designer to Populate a Field from the previous record?
Hello, I want to create a Flow in Flow Designer to automatically populate a field in newly created records based on this conditions. When a new record is created, if Assigned To is "X" and Impact Category is "Y":The Flow should find the most recent r...
Resolved! To hide field choice in reference field
I have a requirement with respect to Service Catalog. Could someone please assist me with this. There are 2 fields - Location and User, where both are reference fields.When we select Location as India in Location field, in User field particular user ...
g_model callback function is not returning the results
Hi Everyone, I am seeking help with a challenge I'm facing while trying to make a custom UI action available on Workspace. I attempted to use g_modal for displaying the UI page. The issue arises with the callback function—it consistently returns fals...
How to Automatically Clone Changes Between Two ServiceNow PDIs Without Using Update Sets or XMLs?
Hi Community, I have two ServiceNow Personal Developer Instances (PDIs). I frequently make changes (configurations and customizations) in one PDI, and I need these changes to automatically reflect in the second PDI, ensuring both instances remain ide...
orderBy not working as expected while changing the language.
Hi!! I am displaying a list of values in the catalog form in ascending order with some dynamic filters applied through a script include. I use gr.orderBy(fieldName); to sort the values. This works as expected when the instance language is english. Wh...
Resolved! Entering a value in a field when the Update Button is pressed using a business rule
Hello,I created a Business Rule to populate a field with a value when the Update button is clicked. I wrote the script as follows, checked Before and Update to trigger the Business Rule, but it’s not working.Is there an issue with the script itself? ...