Change Request - State issue

[Priyanka Ghosh]

Hello,

I have checked out the OOB workflow for Normal Change, still the CR moves to "Scheduled" state. Any thoughts on how is it behaving/working that way?

-Thanks.

[Dr Atul G- LNG]

Hi @Priyanka Ghosh 

Please check the OOTB flow for normal change there must be some condition might be on Risk level, and it is by pass the auth. state. 

[Priyanka Ghosh · Accepted solution]

Hi all,

So, I figured out that it's the OOB "Change Model -> Model State Transition" responsible for the change in state from "Authorize" to "Scheduled" regardless of the OOB Workflow/Flow.

Please refer the below screenshot.

-Thanks for the help.