Change requests not approved after approval from Manually added approvers in change requests
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10-17-2023 01:44 AM
Hi Community,
We have added the edit button for the approvers in change request and can able to add the approvers manually in change request (condition for adding the approvers is the edit button in approvers related list is only visible when change in authorize state and the user should be a part of CAB approval group or admin). This is working fine we can able to add manual approvers.
The challenge here is the change will be approved only when it is approved by one of the member of cab approval group and all the manually added approvers. The error which we have observed for now is, the change is approved directly when any member of the cab approval group has approved it without taking approval from manually added approver.
Flow used is OOB: Change-Normal-Authorize
Please let me know how can I proceed forward to resolve this issue.