Manual Approval Reassignment Utility for ServiceNow
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08-19-2025 06:20 AM
Hello All,
I tried to submit this an article but I coudn't find any place in the community that gives me the ability to do, that's why I'm posting this here.
Out-of-the-box, ServiceNow does not provide a simple way to manually reassign approval records once they’ve been generated.
This utility introduces a lightweight, non-intrusive enhancement that adds a Reassign Approval button to the approval form.
With this feature, the admin can:
Select a new approver from a reference field directly on the form.
Instantly create new approval record for the new approver.
Maintain a clean audit trail using standard fields.
Also same functionality can be enabled for end users as well in the ESC portal.
Key Benefits:
Saves time — no need to cancel and regenerate approvals.
User-friendly — reassign with a single click.
OOB-friendly — no code, uses native ServiceNow APIs.
Compatible — tested on Yokohama release (should work on older releases).
Installation & Usage:
Import the provided update set.
Navigate to the sys_approval_approver form.
Use the new Reassign Approval button to pick a different approver.
Save and watch the approval update in real time.
