Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

Change- Risk Assessment Setup

Balakrishna_ABK
Kilo Sage

Akhil7842_0-1710387053713.png

How to setup change risk assessment questions ?

2 REPLIES 2

Service_RNow
Mega Sage

Hi @Balakrishna_ABK 

The entire setup should look something like this. 
1. Risk Assessment > Create New or Open any existing RA that you want to edit.
2. Find the Assessment categories tab below.

3. Once your assessment category is opened, you'll need to create assessment metrics. These will basically be the questions. Find the tab below

 

RamSingh_0-1710388071783.png

 

Either you can modify the existing ones or create a completely new set. 
Each metric (questions) will have a metric definition (responses and their impact).

This sets up your questionnaire.

For the values and risk setting- 

1. In the Assessment Metrics, you'll find the Assessment metric definitions. These are basically the 'Responses' to the questionnaire.  These define the level of criticality. 

RamSingh_1-1710388071786.png

 

You can set up the values in these. 

Finally, then you will need to create the overall risk calculation. For that come back to the risk assessment record. 

RamSingh_2-1710388071787.png

 





Under the assessment thresholds, set up the scores. Say a score between 0-10 should mark the risk as Low. 11-15 as medium and so on. 

Hope this helps. 

https://www.youtube.com/watch?v=Bn03SrHCpr4

 

Dr Atul G- LNG
Tera Patron

Hi @Balakrishna_ABK 

 

https://youtu.be/JF9GgcoqMac

 

https://youtu.be/0gdkXuN9KFc

 

These 2 video will give all clarity. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or copying of functionality is not allowed!