Hello everybody,
I don't have any scripting knowledge so I'm reaching out to you! Thank you in advance for checking my post!
The Problem:
The user criteria in our knowledge base are based on the preferred_language of the user from the sys_user table.
The problem is that if a user changes his language manually, the language of the instance changes, but the articles remain in the language of the sys_user table. The articles need to be in the same language as the one the employee has chosen (stored in user.language in the sys_user_preference table).
scrip how it is now for the dutch user criteria:
isDutch();
function isDutch() {
var user = new GlideRecord('sys_user');
user.get(gs.getUserID());
language = String(user.preferred_language);
if (language == 'nl')
return true;
else
return false;
}
How do I change the code so it takes the values of the user.language from the sys_user_preference table?
It's probably something very simple but I just can't seem to figure it out.
You will have my eternal gratitude for helping me out!
KR,
Stan
