We use the Service Portal quite heavily. We have a lot of Catalog Items on it. For efficiency sake, we have a Variable Set that we use in the majority of our Catalog Items that returns a bunch of information about the Requestor and their Manager. ...
Hi community,Is there way to add a hyperlink to a label field on a catalog item form? Our use case is that we have a checkbox that asks if the user accepts the Terms & Conditions. We would like to have Terms & Conditions hyperlinked.I am currentl...
Hello - We had created a few different Before-Query business rules for a few specific Assignment Groups, (non IT groups using ServiceNow). The business rule will only show those specific groups incidents that are assigned to their group. We origin...
Hello everyone, I am a bit rushed and having trouble modifying this script to behave the way I want. I have a business rule that I need to query the cost plan table which works, and set the custom funding state field to a certain value. The issue is ...
We're looking at combining our Survey email with our Incident has been closed and our Ritm has been completed, emails. Our management is wanting 1 email to be sent to the customer and the survey to be included. So basically, on every closed inc...
On a portal widget we have a 'work email address' field and an 'alternate email address' field. What I am trying to do is if 'work email address' field is blank then 'alternate email address' should be mandatory. How do I do this?
On a Knowledge 19 lab for MetricBase, at one point I had to use the following link: https://ccw0446a-113.lab.service-now.com/sys.scripts.do?action=run_module&sys_id=58a6604513255300178e7f176144b0f6 I don't quite get what happens in the background for...
Hi ServiceNow Community, Have you experienced this kind of error? Upon updating this form this error will occur. It says Invalid update: Match not found, reset to original. I have no idea why am I having this kind of error specifically in location/co...
As a change manager I would like a field on the form asking if an outage is required to ensure initiators are adding outages where required Mandatory field (not when the form is in draft stage) - Outage required? Yes or No If Yes, need to have an out...
I am trying to hide a field through onLoad. But setDisplay functionality is not working
I have a scenario where my Table A has a reference field (lets say X) which is referring to Table B. The reference field (X) on Table A is being populated by BR on run-time. So if a matching value of it is found in Table B the same value should get p...
I want to refresh the list when I run the script action.
I'm relatively new at SN, and working on User Criteria for Knowledge. The requirement is for users with a specified company that have no roles (explicit or inherited). The company I can pick using the selector, but the absence of roles looks like it ...
Hi I am wondering, why the system allows to create duplicated (multiple) similar records in the "Event Registry" (see screenshot below). According to Docs Online, the Name of the Event is "UNIQUE", which is not validated by the system Does anyo...
