Hi, i want the default value of a field in a child task to be the same as the current value of that field in the parent task(so for example, in a change task for the field business_services, i want the default to be the parent ticket value of that fi...
When ever we type some text in Service Portal Search bar it should populate Knowledge and catalog as shown in attachment. Where under knowledge it should show up list of Knowledge articles related and catalog should show related catalog requests.
Hi, I am fairly new to scripting in ServiceNow and am wondering if this is even possible? We are having issues with people reopening sctasks by changing the state, so I have been able to lock this down using ACL once state = 'Closed'. However, there ...
Hi All, so I'm trying to reference a field from the record being selected on the form. I have it working on the back end up the g_form option doesn't work on the portal. I'm trying to figure out how to do this without using that. When it that piec...
Security restricted: Attempted access to restricted class name com.glide.schedulesEvaluator: java.lang.SecurityException: Illegal attempt to access class 'com.glide.schedules' via script Caused by error in script at line 3 1: var schedRec =...
Hello, We recently switched all our users to have only UI16 view and what we see is for 1 user when logs in it is redirecting by default to PA Dashboard, though we dont have PA licence up yet and not configured anboaydashboard it is still redirec...
Hi All, We have to integrate Asset management with another Tool. We have got the API and credentials of the of the third party tool. 1. We need to consume their API and get Asset details from their tool using REST. 2. Whenever there is an insert/upda...
I have a string like below which is coming from script.("Table1"),('Table2'),('Table3'),("Table4"),("Table4") I want to do a split in the string and make it like below Table1,Table2,Table3,Table4 How do I achieve this. I have read somewhere we can ac...
For catalog items on our service portal, I am able to include the User ID with the User's Name for a reference field that is referencing the sys_user table. I do that by setting the Variable Attributes to: "ref_auto_completer=AJAXTableCompleter,ref...
Hello, I have an issue with creating an incident ticket using REST API and Python. In general it works, I can create it, set short description, CIs, contact information, priorities etc.. But not everything works fine. When I try to also fill creator ...
I am trying to post data to another SNOW instance using table API(for Incident in my case). 1. I have created an Outbound REST message and a post method. 2. I wrote a Scheduled Job to call the rest message. In the script using .setRequestBody(), i se...
Hi All, i am trying to extract requests from production to non production instance. export to xml only export current request but i want to extract and import complete request. Is it possible to do it; if yes then what should be my approach to achi...
I would like to create a scheduled job to run weekly, however when I go to System Definition>Scheduled Jobs, I don't see a New button at the top. I tried looking for a "New" UI Action on the list, but I can't find anything there. I am the adminis...
we have created a custom application whose tables must be synched up with scheduled jobs.Is there a role that allows running scheduled jobs on demand?.
Hi Team, Hoping this is a quick one, but I can't for the life of me figure this out. On the HR Portal there are two widgets that grab HR Cases - the 'HRJ Dashboard Case List' and the 'HRJ Completed Items'. The 'HRJ Dashboard Case List' separated the ...
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