Hi, We have email layouts set up but we've been unable to work out how to have one template to serve all notifications. Instead, we've created several layouts that pull in the sys_class_name and then have an operator word in the header. For example: ...
I'm trying to add a library I've used as a scroller in CMS, but I'm having trouble figuring out how to get it to work in Service Portal. Here is a link to the jquery plugin:GitHub - wmh/jquery-scrollbox: A simple, lightweight jQuery plugin to scroll ...
Hello all, Is there anyway to hide catalog item image in portal. It has to be in maintain item but it should not be visible in portal.
Hey all,I am attempting to create a report to audit all changes to the sys_user (name, location, status, etc.). However, my issue lies in the fact that I require some detailed information about the changes to each user that are not included in the ...
I was asked in an interview, Could someone help me step by step process for the request. User will create a new travel request -> sent to Admin for review/approval ->if approved, sent to process manager for approval -> after approval, sent to Genera...
Hello! I have a catalog item containing variables set to Global = true. However, these variables are not displayed in the RITM and SCTASK. Please help on why these variables are missing! Thank you.
Hello! I wrote a script include to user as a reference qualifier in a reference variable. The script works as intended, the problem is it is very slow so I'm thinking there must be something wrong. The else statement works great and loads the referen...
Our firm is getting ready to roll out a large number of new user titles in Active Directory, where our SN user data comes from. I want to be able to easily find user records that have a title that is not on the published list of acceptable titles (a...
I'm doing a g_form.getReference on the cmdb_ci field in a client script for incidents. I'm trying to dot walk to a specific filed that is part of a specific class. The filed is only on this class and when I do ci.u_service_level I get undefined. W...
Hi all, How can I migrate incident template from one instance to another? Is there an option for list view of incident templates to export/import as XML? If not any other options? Regards
Hello All, I have a requirement of taking screenshot of incident form on demand using an UI action and then adding it as an attachment to the incident form. Thanks
I'm trying to process a regex replace in a script include. The code will work in a background script, but fails in a script include. regex: function(input) { gs.info('input= '+input); var cleaned = input.toString().replace(/[-+()\s]/g, ''); gs.info('...
I am trying to add headers and footers through email scripts to the incident notification. I know there is a static way of just pasting the image in the email body, but i want to do it through an email scripts. Can anyone help me with the steps to do...
Hi, I have scenario, like Copying the Html content in the HTML field type to String field what ever format that was ter in HTML field..same as to replicate in Plain text(string field) as well.Without changing the format, any Idea on it. can anybody h...
Is there a way to see in the logs how was delivered a notification with a template where the field Sms alternate has some information and variables defined?
