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‎06-06-2022 05:52 PM
On my Change records, when I approve a Change, the State changes to 'New' on the window, until I either reload the browser window or right click and 'Reload Form', then it goes to the expected state of 'Authorize'. What might be causing this and how can I either get the correct state to show or reload the form on Approval step?
> Current state
> Approval is clicked
> Reload form
Solved! Go to Solution.
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Scripting and Coding
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‎07-04-2022 03:57 AM
Hi, we saw the same issue last week. Having raised a case with ServiceNow they have confirmed the following workaround:
Record watcher switches change request state to: New after approval rather than valid state: Scheduled for Change Model driven changes
KB1116263 - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116263.
I understand it is permanently fixed in San Diego Patch 5 but have not tested it yet.
All the best.
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‎04-10-2023 07:58 PM - edited ‎04-10-2023 08:06 PM