Change state incorrect until window refresh

Russell Abbott
Kilo Sage

On my Change records, when I approve a Change, the State changes to 'New' on the window, until I either reload the browser window or right click and 'Reload Form', then it goes to the expected state of 'Authorize'. What might be causing this and how can I either get the correct state to show or reload the form on Approval step?

> Current state

find_real_file.png

> Approval is clicked

find_real_file.png

> Reload form

find_real_file.png

 

 

1 ACCEPTED SOLUTION

Lisa Oakes
Tera Expert

Hi, we saw the same issue last week.  Having raised a case with ServiceNow they have confirmed the following workaround:

Record watcher switches change request state to: New after approval rather than valid state: Scheduled for Change Model driven changes
KB1116263 - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116263.

I understand it is permanently fixed in San Diego Patch 5 but have not tested it yet.

All the best.

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10 REPLIES 10

@Lisa Oakes hi, the problem Did had resoled it?

now, the version I saw the same issue

chunn_0-1681181860622.png