Change state need to transition from Authorize to New if approval rejected

thrsdy1512
Tera Expert

Hi I am working Change Models & using flow designer. 

 

When approval is rejected, the state should automatically transition to New. 
I have tried creating a new Model State Transition with a transition condition that approval is rejected but this doesn't seem to be doing anything.

How can I achieve this using flow designer & model state transitions please? 

Thanks.

9 REPLIES 9

and this model you are using is OOTB or new model, bcz flow has condition.

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Dr. Atul G. - Learn N Grow Together
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I believe it is OOTB.

It should work. I tried it in my PDI, and it’s going back to the new state. Is the approval tab showing "Request for Approval," or is it showing something else?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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There is a subflow running within the main flow and when all the approvals are rejected, looks like the subflow runs again & keeps asking for approval when they have been rejected so its stuck in a loop. I think maybe the subflow isn't passing the rejection back to the main flow, so the main flow is not evaluating the models correctly. 

Then, you need to investigate the sub flow, my friend.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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