Change State to Complete

[jenhoitenga]

Hi,

I have two questions:

1) Each stage in the request has been completed yet the State displays as "Work in Progress". Is there a way to change this so it displays as completed?

2) If each one of my stages is completed, should there be a green check mark for every stage? It is only showing on the last stage that was completed.

Including screenshot of workflow in case it helps:

[Chuck Tomasi]

Hi Jennifer,

Where in the workflow are you setting the state? I don't see it explicitly, but it might be in one of the Set values activities that I don't have visibility to.

FWIW, Stage and state, although similar, can be operated independently. Changing one has no impact on the other.

[HarshTimes]

Hi Jennifer

1. Stage and status both field works differently.After each of the workflow activity add one more "setvalue "activity to set the status field. In this way both state and stage will be in sync based on your requirement.

[Uncle Rob]

Stage != State.   They're purposely separate entities because Catalog Workflows will often have user facing "phases" that have nothing to do with a global, unified, Request Item state flow.

I'd use the two Set Value activities to also change State to your preferred values

EDIT:   #Tomasied again!

[jenhoitenga]

Thank you for your help!

The two set values are set up to change the state but they don't seem like they are working.

Here is one example:

Set Value: Set completed

Stage: Completed

State: Closed Complete

When the request is completed, the state stays as Work In Progress and it does not change to Closed Complete. Am I missing a step?