change task is not visible in change task tab in workspace

siddharth26
Tera Guru

Hi All,

 

I have raised a change request and i can created a change task but the change task in not visible in the change task tab instead its showing up in related list as shown below.

 

siddharth26_0-1724650436047.png

change tasks tab is not showing the change task CTASK

 

siddharth26_1-1724650486446.png

i need the change task CSTASK should be shown under change task tab , could you please suggest how it can be linked.

thanks

sid

 

 

6 REPLIES 6

Hi Atul,

 

thanks for the reply its for all changes , the CATASK created currently it shows under related list not in the change task tab in service operations workspace.

 

change task tab is empty.

siddharth26_0-1724653331787.png

CTASK is shown under related records.

 

siddharth26_1-1724653393395.png

i need the CTASK to be shown in change task tab not related records tab.

 

thanks

 

 

 

 

 

Hi @siddharth26 

 

I tried in my PDI and looks like it is an instance issue.

 

AGLearnNGrow_0-1724660876100.png

 

 

I cant see the change task tab under related list, also it look like, in your instance it is customized. Bcz why there is need to 2 tabs with same purpose is required on form.

 

Try to repair the SOW plugin. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************