change the name of the Configuration item field to CMDB CI on the incident form only.

[ofekg]

Hey,
how to change the name of the Configuration item field to CMDB CI only on the incident form.

should work on the regular incident form and on the SOW form.

[Juhi Poddar]

Hello @ofekg 

To change the label of the Configuration item field to CMDB CI on the Incident form (both the regular Incident form and any form with a State of Work (SOW) extension), you can use a Client Script with some conditional logic to modify the label dynamically.

Here are the steps to achieve this:

1. Navigate to: Incident > Client Scripts.

2. Create a New Client Script with the following details:

   • Type: onLoad
   • Table: Incident

3. Script: Add the following code to rename the field label for Configuration item to CMDB CI:

function onLoad() {
   //Type appropriate comment here, and begin script below
       if (g_form.getControl('cmdb_ci')) {
        // Change the label of 'Configuration item' to 'CMDB CI'
        g_form.setLabelOf('cmdb_ci', 'CMDB CI');
    }
}

• Save and Test:

  • Open an Incident record and verify that the Configuration item field label is updated to CMDB CI.
  • Check if it applies to both the standard Incident form and any custom forms (like the SOW form) if they inherit from the Incident table.

Additional Notes

• The setLabelOf() function will dynamically change the field label when the form loads, ensuring that it’s only applied to the cmdb_ci field on the Incident form, regardless of the view or form variant.
• This approach doesn’t impact the underlying field name or its reference, only the display label seen by the user.

"If you found my answer helpful, please give it a like and mark it as the accepted solution. It helps others find the solution more easily and supports the community!"

Thank You

Juhi Poddar

[ofekg]

thank you, it worked !

[Juhi Poddar]

Hello @ofekg 

If my solution helped you to resolve the query, could you please mark my solution as an accepted solution and give it a like by marking it helpful. This will help the community to recognize the solution easily and also motivates me to contribute more towards the community.

Thank You

Juhi Poddar

[Runjay Patel]

Hi @ofekg ,

If you want to change only label of the filed then you can use 

g_form.setLabelOf('cmdb_ci', 'Your Label');

or if you looking to change the behavior then you can do dictionary override.

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Runjay Patel - ServiceNow Solution Architect
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