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Change time "ago" on Service Portal

priisholm
Mega Expert

‎03-08-2017 04:55 AM

Hi guys! 🙂

In the ticket-widget'en on the Service Portal (Helsinki), ServiceNow will show date/times as "ago" (and it doesn't matter what the user-preferences are: calender, ago or both)

find_real_file.png

If you move the mouse over "6 min ago", ServiceNow will actually show the date+time:

find_real_file.png

In the ticket-conversions widget (HTML-part) it show the "sn-time-ago timestamp".

Of course I can clone the widget and change that part, but to what?

find_real_file.png

Thanks

Soren

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jbasa
Tera Contributor

‎09-25-2020 02:16 PM

This works well what about the corresponding Ticket Conversations Widget.  I added the date but can't see to get it to display MM/dd/yyyy like the Ticket fields

find_real_file.png

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Wendy12
Tera Contributor

‎10-12-2020 06:47 PM

I haven't worked on that widget functionality yet. However, these two threads look feasible.


https://community.servicenow.com/community?id=community_question&sys_id=98f3662cdb5ee3002e8c2183ca96197e&anchor=answer_d6a55a69db12a34011762183ca9619b3&view_source=searchResult

 

I found this excerpt " i comment the " <!--<sn-time-ago timestamp="::mi.sys_updated_on" /> --> and replaced with {{::mi.sys_updated_on }} " a good place to start.


and this is great, too. https://community.servicenow.com/community?id=community_question&sys_id=08456ea81b2b9494d2ccea89bd4bcbcc&view_source=searchResult

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