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Change view for Agent Workspace

Marina15
Tera Expert

Hello!
I see that my Agent Workspace uses CSM workspace view, but I need to replace with Workspace view.
How can I change?
Thanks in advance

1 REPLY 1

sourav1999
Mega Guru

-In order to change the Agent Workspace view, navigate to the Agent Workspace module in ServiceNow.
-Go to the ‘Workspace Views’ tab and click on ‘New’.
-Select ‘Workspace’ from the ‘View Type' drop-down menu.
-Enter a name for the view and click ‘Submit’.
-You will now be able to select the new workspace view from the ‘Workspace Views’ tab in the Agent Workspace module.

 

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