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12-08-2025 09:42 AM
Required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW
When changes are done on list view that should reflect to things (attached records) related to the record.
List View:
Related Records:
In the below mentioned related records Impact & Priority needs to be change when Impact & Priority cahnged on list view
Solved! Go to Solution.
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12-08-2025 10:24 AM
Add BR Trigger conditions properly something like - impact changes || priority changes
Refer sample logic below:
//sample logic
var grST = new GlideRecord('child table') // childtablename
grST.addQuery('parent',current.sys_id); // add your related list condition, added parent as example.
grST.query();
while(grST.next())
{
grST.priority = current.priority // map directly if backend values are same else do an if check and map it.
grST.impact = current.impact //map directly if backend values are same else do an if check and map it.
grST.update();
]
There are so many similar ootb functionalities( Incident to Incident task, Change to Change Task), you can take a look in your instance.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
4x ServiceNow MVP
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12-08-2025 09:53 AM
You need to refresh the related list once you make the changes in the list view, or reload the page again.”
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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12-08-2025 09:56 AM
The thing is once I done any changes on the list view (impact & priority) for the parent record (changes done on list view) then the attached records (impact & priority) also needs to be change.
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12-08-2025 10:06 AM
Write a BR on the parent table which triggers when impact/priority changes and in your BR write a script to update the child records.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
4x ServiceNow MVP
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12-08-2025 10:07 AM
If possible can you provide the script for Business Rule
