changes in LIst Layout is not seen in CSM workspace

servicenow lath · ‎02-02-2023

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I have Configure--> List Layout--> added Country field in Workspace view.

but this Country field is not reflecting in the csm workspace.

how to solve this .. ?

Shekhar Navhak1 · ‎02-02-2023

To modify the list layout displayed from the drill-down report, you need to configure the list of "default view" for the sn_customerservice_case table.

1 - Go to "List" table and search for table=customer_account AND view=Default view.

2 - Open record and configure the fields you want to display in "List Elements" related list.

Steps:

1. Go to LIST table

2. Select the table

3. Configure list element:

Please mark the answer correct/helpful based on Impact.
Regards, Shekhar

View solution in original post

sanket16 · ‎02-02-2023

Hi @servicenow lath ,

On workspace, on the profile icon you can change the list columns by navigation to that list through list setting.

You need to add/remove the columns from there.

Thanks,

Sanket