changes in LIst Layout is not seen in CSM workspace

[servicenow lath]

.

I have Configure--> List Layout--> added Country field in Workspace view.

but this Country field is not reflecting in the csm workspace.

how to solve this .. ?

@Community Alums @Ankur Bawiskar 

[Ankur Bawiskar]

@servicenow lath 

Are you sure the user is having read access on that field? Is that field a dot walked field?

If yes then does that user have read access on the table being dot walked?

[devservicenow k]

@Ankur Bawiskar 

User is Having Read access , and also user is System admin in dev instance.

and the fields is not dot walked fields

[Gunjan Kiratkar]

Hi @servicenow lath ,

Please check below thread once.

Configure list layout in CSM Configurable Workspace 

[Shekhar Navhak1 · Accepted solution]

@servicenow lath ,

To modify the list layout displayed from the drill-down report, you need to configure the list of "default view" for the sn_customerservice_case table.

1 - Go to "List" table and search for table=customer_account AND view=Default view.

2 - Open record and configure the fields you want to display in "List Elements" related list.

Steps:

1. Go to LIST table

2. Select the table

3. Configure list element: