Changes to Choice Labels Not Captured in Update Set

Med99 · 4 hours ago

Hi,

I’m updating labels of some choices of a field ( via sys_choice), but these changes aren’t captured in the update set.
Tried using "Add to Update Set" got: "Record(s) cannot be added to update set."

Is there a way to include these changes in the update set?

Thanks.

Dr Atul G- LNG · 4 hours ago

Hi @Med99

https://www.servicenow.com/community/itsm-forum/update-set-not-capturing-choice-list/m-p/752322

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0656146

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M Iftikhar · 4 hours ago

@Med99, can you check the choice element which contain these choices, I believe they are captured automatically.

Check sys_update_xml table.

Ankur Bawiskar · 4 hours ago

@Med99

OOTB those should get captured in update set.

Did you try ensuring if the update set is correctly selected while updating the choice label?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader