Changing 'com.glide.cs.advanced-chat-popover' to true removes VA Chat widget on portal.

Jennifer Baile1
Tera Contributor

I am in the process of testing out the Proactive Triggers capability. After enabling 'Proactive triggers activation' in the conversational interface settings, I went to system properties to update com.glide.cs.advanced-chat-popover. After changing this setting from 'false' to 'true' I noticed that the VA Chat widget was no longer visible on the portal. This did not change even when I activated the OOB triggers for testing. 

 

You can see the change below. Why would changing this property affect the widget's visibility?

 

icon visible.PNGicon_gone.PNG

 

1 REPLY 1

amartin216
Tera Contributor

Hello!
Have you checked KB1370199? The error you are reporting is not the same, but could be related.
Regards