Save Button (Form button) not on Change Form at New stage, despite being in context menu

[mattmm]

Hi,

In other organisations I'm used to having a Save button visible within a New Change Form. Currently the only Form button at the Stage of 'New' is a "Submit" Button which returns to the previous screen, which will make it difficult for itil users who don't know how to right click the context menu, and then lose a change every time they've submitted it.

Currently, after Submitting or Saving (via the context menu) the form at the 'New' stage, it stays in a state of New, however new Form buttons appear (Discuss, Follow, Request Approval, Update, Delete). 

Rather than a "Submit" button on the new form, I require a Save button that

1. still honours all of the mandatory field requirements,
2. returns us to the New state again,
3. stays on the same form,
4. and also shows the above new Form buttons

Basically I want a Save button in the Form that does the same thing the context menu's Save button already does. There appears to be a global UI Action for this, but for some reason doesn't show for Change.

[Voona Rohila]

Hi @mattmm 

Navigate to UI action and search for Save button->change the table name to Change Request->Right click and select insert and stay. This will create a new Ui Action for Change Request table.

Make sure Form Button checkbox is checked.

Refer below article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720548

[mattmm]

Unfortunately changing a Global button like this to Change Mgmt., means it is not used on other global tasks. Also the fact there is a Global Save button but it is not seen for Change perplexes me. When Doing an Insert and Stay I struggle with the Conditions required, and it messes up other buttons available on that page also. It looks like this came Out of the Box in Washington or even prior, and not sure why there wouldn't be a Save. I'm interested to know what Conditions I would require for a Save button that stays on the same page and in the same state and for all Change types at the "New" Stage of the Change.

[Voona Rohila · Accepted solution]

If there is a UI Action on Global Table then if all the conditions match then the same UI action will be visible on change form too.

Do you have any Global Save UI Action which is meeting all the conditions on change form? IN My PDI OOTB I don't have any.

so we can create new Form Button UI Action Save like below on the table that is required.