Changing the Global Search results fields in the Now Experience.

[EricG]

I would have thought this was difficult.

I've been asked to update the Global Text Results in the NOW Experience.

We'd like to have the results of requested items to show the Short Description as the Title, not the Catalog Item used.

  to be like this

I'm not sure where to change this,

I tried using the  Search Results Display - but nothings happened.

I've looked at the UI Building for the Now Exp. and also nothing in the Search Groups gives me the ability to control what / where information is displayed.

What have i missed.

[EricG · Accepted solution]

It's amazing what a good night's sleep provides.  I found my answer.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683219