Changing the REQ approval and request state when an RITM approval is rejected

[Cupcake]

I would like to know the best practice for making these updates.

I am working on a project to update all workflows for all catalog items to ensure that everything is consistent. I've done that part, but upon TESTING out the changes. It has come to my attention that when an approval is rejected the RITM's State / Stage are correct, but the REQ Approval & Request State are not.

I've tried updating the workflow directly to include the request.request state = Closed Rejected but that didn't seem to add any value.

Should this be done via a UI Action or UI Policy?

Thanks,

Karen

[Swarnalathay]

Hi Kishore,

There are couple of mistakes in the script. Please try below.

(function executeRule(current, previous /*null when async*/) {

var request=current.request;

var gr=new GlideRecord('sc_request');

gr.addQuery('sys_id',request);

gr.query();

if(gr.next())

{

gr.request_state='closed_incomplete';

gr.update();

}

})(current, previous);