I have a script include and client script where I am attempting to detect potential duplicate records and stopping form submission for confirmation if there are any duplicate records found. However, the form won't submit even if there are no duplicat...
Hello,We have a Catalog Item designed specifically for onboarding new users, which requires a mandatory attachment, typically an Excel file. In most cases—about 99% of the time—the attachment successfully reaches the RITM (Requested Item).However, th...
Dear All, One of the custom script in Workflow is throwing the error in Workflow Context as *Illegal access to getter method getMessage in class org.mozilla.javascript.RhinoException*. The objective of this Workflow activity is to push Group-Approval...
Hello, I have a method named getResultsfromScratchpad() that returns an object. I call this method in my server script in two scenarios: When the initial data is loaded from the server.When processing user input. Step 1: if (!input) { var wfscra...
Hi Community,I’m facing an issue with the typeahead multi in ServiceNow. My goal is to autopopulate the typeahead value based on the selection in another field.I’ve tried binding data to the typeahead, but regardless of whether I return an array or a...
Our client has asked us to script the phone number field in all cat items to have specific formatting. There are roughly 200 cat items that have the phone variable in it, and we have a script that does what they want. We were hoping to leverage Regex...
Admins have the ability to delete or edit time entries in a case like this case shows, I need to know what role specifically allows this to give managers the ability to edit these time entries without giving full admin perms.
One of the requirements i received is to create 2 reference fields on the Change Request Form (Network Inventory core view). The reference fields will refer to the Customer Order table. Since we have an existing record producer that uses the Cust...
Hi, in my clients instance, an itil user can change state of an incident from Closed to something else in the list view, which we don't want. I can't find any funny business with the ACLs and have compared list_edit with my PDI and they are identical...
How to get row count of attached excel sheet in catalog form in service now
Hello All,I've created a Business Rule to update the child field record from the parent field record when it's modified, but the update isn't working.Attached are the screenshots of the IssueLet me know your inputs where I am missing something.
We have activated all the relevant plugins for Now Assist but still unable to get the 'Make a copy' for clone of skill under Now Assist features.Only option available to us are:1. Edit2. Deactivate Skill
ServiceNow says "Number of Business Rules to maintain - Recommendation:The more Business Rules, especially on one table, the more to manage and test. Consider other methods, for example, you could use Flow Designer as a way to consolidate multiple as...
Hi Community members,I am now facing an issue related to MFA methods.By OOTB, when MFA is enabled, and when users login for the first time, 3 methods are shown and selectable by himself. Is it possible to show only 1 method (for ex, setup Authenticat...
We create KB articles for our LAW firm and the information is currently formatted in Word. Like most large corporate and especially law firms, all word processing is done in MS Word.However, when you use a Word Heading style vs. the built in paragra...
