How to change the order of states on Bar Chart in Dashboard

Here in the pic the sequence is In progress, closed, on hold and New. But I want the sequence as New, In progress, closed and on hold.Could you please help in this.

Unable to login to the walkup portal error - Sorry, you are not authorized to access the walk-up pag

Hi,  I cannot login to the walkup portal error message below. How can i solve this error, I logged in with the 'Walkup User', included with the Walk-up plugin and I still get the error message below.  Roles added as show below Cannot remove or add a ...

how to import data in servicenow

I am trying to import data in alm_hardware table. but after transferring data the model component field is showing empty. i have mapped source field and target field correctly still facing issue. In excel I have many choices for model component and i...

Preventing form submission when there is no attachment

Date field is not setting properly through script include

I am trying to update date time field in the project management task table. When I check the view xml of that record, date is showing as expected but when I see in the record value is coming different. I think issue towards the timezone but I am not ...

in database view values for some fields showing empty

I've created database view connecting interaction_related_record and interaction table . It works fine for me but when other user entering this view he can filter out records with empty number but records that are left are showing no value which is n...

How to Review Tag based Service maps.

Context : Pattern based service maps have a "Send for review" button, which triggers a review task and process though which application owners review the map and add their comments. But for tag based maps this "Send for review" option is not availabl...

Inactive Integration session timeout settings

Hi All,I need to validate the Inactive Integration session timeout settings. What property is used to handle this session? as per the ServiceNow, The recommendation value of that property should not be greater than 1 .  If anyone can shed some light ...

How to Override or Add New Functionality to Existing Script Include?

Class Extension: How to Override or Add New Functionality to Existing Script Include? CodeThe above code demonstrates the concept of class extension in ServiceNow by extending an existing class (E.g. MultipartHelper) to add custom functionality and o...

Creating a Client script that is triggered via a HTML button in a record producer.

Hi Community,After successfully creating a HTML button via a variable in a record producer, now I need to make add functionality to it. I have a snippet of the script below : function onLoad() {// Access the HTML button with the ID set in the HTML va...

Proactive triggers for rule "Search - No Search Result" not working

Hi Experts, We activated the Proactive trigger rule "Search - No Search Result" for virtual agent but it is not working,The only thing we changed was to specify which portal to show triggers on.Please help or let us know if you are facing the same is...

Validation when cart is submitted

Hello allI have a need to perform validations when a user submits a request either for themselves or others. I searched the forums and came acrosshttps://www.servicenow.com/community/developer-articles/async-validation-in-onsubmit-catalog-client-scri...

Servicenow - workday integration

Hi , In servicenow workday integration anybody explain the end to end procedures we need to follow 

Resolve Dialog box not displaying on Service Operations Workspace

Hi All, We would like the popup box (like the one mentioned in this post (https://www.servicenow.com/community/service-operations-workspace/sow-incident-resolve-dialog-box/m-p/2751757) to display on our SOW. I cant seem to figure out why its not disp...