Script window is not displayed in my developer instance unless I "Click to disable Syntax highlighting and script formatting". But when I disabled Syntax highlighting, the script displays as plain text without syntax highlighting. Attached a screen...
Hi I have a requirement that the User cannot submit the catalog item from Service Portal-> Make the Order Now button as Read Only for a specific catalog in Service PortalThanks
I'm studying for my CSA and am trying to understand the differences between these concepts but not finding a lot of material. What I've found is this: "Every user has a 'Home' screen. This is either a Dashboard (record) or a Homepage (record) based o...
I want to create a email notification where it will notify the groups the user has selected while raising a request for an catalog item.so there is one field in which user will select groups, so if users selects 2 or 3 groups then an email notificati...
I have a catalog item that generates some tasks, but only the first task, which has a short description different from the others, needs some groups to appear in the assignment_group field. How do I configure the script to show only some groups in th...
I have made an existing catalog item public. When a guest user submits the request, a record is entered in the table. However I get this message How to avoid this?
Hi all. I'm trying to retrieve oauth token using grant_type - password. But all I'm getting is error.I have looked into various community question but did not get any fruitful response in my case.I have created application and used my admin creds.
Hi , I have the requirement to check for Multi row variable should be checked if any row contains * in one of the row,If contains , it should trigger approval and task , if not only task should be created.I have a issue that task is getting creating ...
Hi, I was trying to insert/update the record via JDBC probe into SQL database table from ServiceNow. Below script was working as expected var mid = new GlideRecord("ecc_agent"); mid.addQuery('name','MID_Serverxxx'); mid.query(); if(mid.next()){ } va...
Hi Guys, We have configured a different email that internal users can send a message and it will create an incident, which is working perfectly. But we need to implement this also for external users, we've created a new inbound action, but the other ...
Dear all, Recently I Reverted the Problem module to the OOTB version. The OOB client script "Rename Closed fields on Load" & "Rename Closed fields on change" seem to be not working correctly. The following fields show as capital case with underscore....
I recently did some investigation for a colleague regarding some functionality around the JDBCProbe. I couldn't find any examples of this on the Wiki nor the community so I though I add my findings here. The initial requirements was to insert a row i...
Hi All, I have a requirement to create a custom field like an asset tag, I need a logical asset tag field (custom field) which is populated with the decided asset tag formatFORMAT: Model + Serial Number How to achieve this requirement. Thanks in Adva...
Hi,My requirement is to create a problem through an incident when the user changes the incident state to onHold. It is not creating any problem record at all. Kindly help. (function executeRule(current, previous /*null when async*/) { var gr = ne...
Help please.We have created a database view to join the demand and the decision table together. We are then using the u_dem_dec table to create an 'instance with table' record on a portal page. No issues here, and the expected data shows on the porta...
