Hi Team , can anyone please help me on this issue , I have created SLA on sc_req_item table . pic 1 pic 2 pic 3 I have tested this SLA , start , pause and stop condtions are working properly , the issue with cancel condtion . instead of c...
I’m trying to design a solution for uploading data into ServiceNow via a catalog item. While the basic setup is in place, I’m facing challenges in making it scalable and user-friendly. Here’s the main issue:The choice values (e.g., location and depen...
Dear Community change the state field from waiting for requester to work in progress, once the requester replies to fulfiller emails/system generated emails.Explanation: When fulfiller required more information from requester, then fulfiller changes ...
Hello Community! We have used relationship in Related list on change request form to get Affected CI's (task_ci table). When click on Add button (top right corner) check the checkbox which we want to add and then click on add selected (top right corn...
I have written below code from community to hide submit button but it is giving issue when updating the case created. Is this code correct?if(window == null){ // for portal var z = this.document.getElementsByClassName("btn btn-primary b...
sys_attachment_docsys_ux_lib_asset These tables give the TruncatedChunkException while retrieving data from them using an API query. Sometimes they also give the MalformedCodingChunkException. I want to know the exact reason for such kinds of excepti...
I need to map catalog variable set to custom table field ex: i have variable set which contain 5 variables and there is one custon table created in that custom table created one field with list type. i need to give reference of the field to my variab...
Hello Team, Please help me the below scenario?Acceptance Criteria 1:Given a major incident is created in ServiceNow,When the priority assigned to the major incident is P1 or P2,Then the agent assigned to the major incident ticket must be prompted to ...
Hi Team , can anyone please help me with this issue In RITM form i have configured custom fields I have wirtten business rule and cilent script for this cilent script function onLoad() { //Type appropriate comment here, and begin script b...
Hi Team , can anyone please help me on this requirment , whenever sctask state changes same should be refelected to ritm and req table , can any one please provide me the BR script , if possible please provide me the configuration screenshot for b...
I would like to make the chart columns to stack by application name with two values stacked on top (Capex + Opex), but the Trend By config only allows date types like year or month. How can I make it like the second picture? Also, can I only show the...
Hi Team i created async BR with condition as addition of comment is equal to false and with below code (function executeRule(current, previous /*null when async*/ ) { // Wait for 2 minutes //gs.sleep(120000); // Delay for 2 minutes var secon...
Folks,Need your help on how to add/append a Role to an Assignment group via script.On a custom module, user will select a Role (Choice) and Group (Reference), once saved I want to add that role into the group, so that everyone under that Group will i...
Hi When I am trying to integrate with MS Teams for a virtual agent, I get the following error when providing Microsoft account details for login: The Microsoft Teams tenant associated with username@example.com is currently registered with instance ht...
Hi Everyone, I have a requirement for to show the message when approver click on approve button 1. approval send to group manager after group manager approved another approval send to business owner i done this now i want show the message “have you...