Changing the timezone from user preferences will affect the sys_user.Timezone?

divyadhanda · ‎10-14-2025

I am tring to change the timezone from the user preferences but the updates are not captured in the sys_user table also in the sys_user_preference table. Is this a OOB behaviour? How to resolve this?

Ankur Bawiskar · ‎10-14-2025

@divyadhanda

if they want to update their timezone then they should do this from portal

This is not direct and will require some customization

This KB explains the steps and also refer the other link

Enable Users to Update Their Time Zone via Service Portal Profile

Some ACL changes are also required

Enable Timezone from user profile of end user from Service Portal

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎10-14-2025

@divyadhanda

I haven't tried that link so you will have to debug it further.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dr Atul G- LNG · ‎10-14-2025

Hii @divyadhanda

It won’t be captured in the update set, mate—this is expected behavior.
You’ll need to make the change manually in each instance.

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divyadhanda · ‎10-14-2025

Anywhere it is captured? because my customer wants the preference->time zone should be updated with user.timezone. Is there any way, we can resolve this?

divyadhanda · ‎10-14-2025

I am tring to change the timezone from the user preferences but its not updated in the sys_user table also in the sys_user_preference table. Is this a OOB behaviour? How to resolve this?

Dr Atul G- LNG · ‎10-14-2025

Hi @divyadhanda

No it did not get captured any where, once user set timezone under user preferences it saved for all upcoming session for user.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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