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10-14-2025 04:11 AM
I am tring to change the timezone from the user preferences but the updates are not captured in the sys_user table also in the sys_user_preference table. Is this a OOB behaviour? How to resolve this?
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10-14-2025 06:30 AM - edited 10-14-2025 06:35 AM
if they want to update their timezone then they should do this from portal
This is not direct and will require some customization
This KB explains the steps and also refer the other link
Enable Users to Update Their Time Zone via Service Portal Profile
Some ACL changes are also required
Enable Timezone from user profile of end user from Service Portal
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-14-2025 04:19 AM
yes this is OOTB behavior.
It's session level preference and hence not updated in sys_user or sys_user_preference
Users Time zone preference being reverted each session
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-14-2025 05:59 AM
Anywhere it is captured? because my customer wants the preference->timezone should be updated with user.timezone. Is there any way, we can resolve this?
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10-14-2025 06:10 AM
nope, it's not captured anywhere.
but why customer wants this as this is session specific info.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-14-2025 06:14 AM
User is saying that, if they wanted to change their time zone, it's the only way that they can do from user preferences under profile. Their expectation is, it should be updated in sys user table once they update from preferences.
