Changing the timezone from user preferences will affect the sys_user.Timezone?

divyadhanda · ‎10-14-2025

I am tring to change the timezone from the user preferences but the updates are not captured in the sys_user table also in the sys_user_preference table. Is this a OOB behaviour? How to resolve this?

Ankur Bawiskar · ‎10-14-2025

@divyadhanda

if they want to update their timezone then they should do this from portal

This is not direct and will require some customization

This KB explains the steps and also refer the other link

Enable Users to Update Their Time Zone via Service Portal Profile

Some ACL changes are also required

Enable Timezone from user profile of end user from Service Portal

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

divyadhanda · ‎10-16-2025

Thank you for the detailed response @Ankur Bawiskar , Thanks ! 🙂

Ankur Bawiskar · ‎10-16-2025

@divyadhanda

Do share the final outcome and steps you took to achieve so that it helps future members.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

divyadhanda · ‎10-17-2025

I didn't implement anything, I just explained the OOB behaviour to the customer. They got convinced.