Changing the url on Virtual Agent content popup after submission
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06-08-2023 08:54 AM
Hi Developers,
How do we redirect the url that is presented in popup after a request/incident is submitted? Currently it is being directed to SP and we want to have the url redirected to Employee Center.
I have tried changing the sys_properties following the KB below to ESC. It is working well for all content cards in Virtual Agent but the virtual agent pop up form is still showing hyperlink urls to SP. I tried looking into the UI builder form for the virtual agent popup form too but cannot find anywhere to change the url to be redirected to our own portal instead of service portal.
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12-18-2024 05:27 AM
Update the system property sn_itsm_va.com.snc.itsm.virtualagent.portal_url to the desired portal.
If it doesn't solve the problem, navigate to URL Navigation in Conversational Interfaces ->Settings.
if there aren't records for the incident/requested item, create one for each one and choose to which portal it should redirect.
