Cherwell to ServiceNow

Samir Zaveri
Tera Contributor

Hello Folks,

Would like to know what it takes to Migrate a company from Cherwell to ServiceNow. Currently, A company is using cherwell and would like to migrate to ServiceNow? What is the process? How easy it is to migrate them, what steps should we take? Appreciate your assistance.

3 REPLIES 3

Ricky Quinn
Kilo Expert

A good implementation team 🙂

My company moved to ServiceNow from Cherwell 3 years ago. We created an archive application with the Cherwell incident data (for compliance reasons), and built ServiceNow how we wanted it to work. Overall, it was a very easy process, and we never looked back. 

@Ricky Quinn But how you did the migration? Have you used any tool to migrate the data or it is kind of any manual migration?

If you use any tool, what tool it is?

If with manual migration, some incidents, problems may be interrelated, how this relationship is still be maintained in ServiceNow after manual migration?

 

Eric Smith
Tera Expert

samir, hi there! migrations have always been a bit hard for me. making sure you have transferred everything is a bit stressful. hope you've managed to successfully execute it. I've done it just once so far, and we used a tool to connect the systems and sync them so that any info is migrated. the tool we used is a connector, called zigiops. as ricky said, the team is also an important.