Hi,
Can anyone please help us on the below requirement.
We want to close all the child INC tickets when the Parent INC ticket state changes to closed.
We wrote one After / update --> Business rule but some reasons the child ticket state not changing to closed.
and also we want to copy the work notes and parent inc number from parent to child ticket work notes.
Script:
(function executeRule(current, previous /*null when async*/) {
var num = current.number;
var inc = new GlideRecord('incident');
inc.addActiveQuery();
inc.addQuery('parent',current.sys_id);
//inc.orderByDesc('sys_created_on');
inc.query();
while(inc.next())
{
if(inc.incident_state != 7)
{
inc.incident_state = 7;
if(JSUtil.notNill(current.comments.getJournalEntry(1)))
{
inc.comments = num + " : " + current.comments.getJournalEntry(1);
}
inc.update();
}
}
Advance Thanks.
})(current, previous);
