flow designer requirement

[ArvindhR]

when catalog item is submitted and it should be approved automatically by setting approval is approved and stage as fulfill and then first SCTASK "Reporting Task"should be created automatically and when sc task of first task Reporting Task closes then SCTASK "Account Lock" should be created and when "Account Lock" SCTASK closed then Revoke Access SCTASK should be created and when Revoke Access closed complete then Compliance Support SCTASK should be created . after the 4th SCTASK Compliance Support created .

I have worked till  above points  but when I got the below requirement, I am not able to do the below requirement can some help me by reading the below requirement 

then there is chance of creating manual task  after the 4th task i.e. "Compliance task "and if that creates then short description should be "identification" and assignment group is "tier -2 -support group  " after closing the the manual task the RITM should be open state and when  4th task Compliance task closes then only the RITM should be closed complete>

[nayanmule]

@ArvindhR  , 

This can get very complicated in few cases.

Are you sure that the additional manual task will be created before closing the fourth task  -after the 4th task i.e. "Compliance task " ?

If you want to add a condition for closure based on short description and assignment group, it's better to have a flag (some checkbox field created on the catalog task - can be hidden on the form). Then you can check in the flow designer that if the flag is checked or not ? If yes then you can wait until that task is closed . Further you can check if your fourth task has been closed or not.

You can do it multiple ways as well. Perhaps, you can make use of after business rules to check if that task is closed or not . But it all depends on the way the additional task gets created.

If my response was helpful to you, kindly mark it as helpful and accept the solution.

Best Regards,

Nayan

[OlaN]

Hi,

Define "there is a chance of creating a manual task".

What's the trigger? How do you know when this should happen?

I wouldn't recommend creating manual tasks to RITM. Then the whole idea of a predefined set of actions is lost and you're resorting to agents knowing when to create and when not to create manual tasks.