child incident should not reopen when p1 or p2 parent incident is reopened

Arun61
Tera Contributor

‎02-09-2024 12:17 AM

Hi All,

 

child incident should not reopen when p1 or p2 parent incident is reopened. 

if the parent incident state changes then child incident state is changing automatically but when parent incident p1 or p2 is resolved and if it is reopened again then the associated child incidents should not get reopened. can anyone please tell me how to achieved this.

 

Thanks in advance.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-09-2024 02:09 AM

Hi @Arun61 

 

It is not a good use case, child incident must be reopen if P1/P2 get reopened. OOTB rule is there and keep like that. 

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