Choice list value not showing up on table view/workspace view

JulienRouge1549
Tera Expert

I have a choice list which is dependent on a variable to determine how it's populated. This works fine but, when viewing the list field values from a table or workspace view, nothing shows up:
table

JulienRouge1549_0-1780062165522.png

workspace:

JulienRouge1549_1-1780062206647.png

Now, selecting the actual values, it'll show that there is actually a value in there:

JulienRouge1549_2-1780062262454.png

But, it won't show unless the option is exited without selecting cancel/ok (i.e turning to the next page or opening another option list). 
I've looked over the display values, the business rules, pretty much anything i can think of. But the only thing I've found which makes the values reappear is turning off the Dependent boolean (use_dependent_field) which makes them show up again. Since that's not an ideal option, has anyone expirienced this before? How can i solve this?

1 REPLY 1

Tanushree Maiti
Giga Patron

Hi @JulienRouge1549 

 

Refer: https://www.servicenow.com/community/itsm-forum/list-field-with-choices-doesn-t-work-on-workspace/td...

KB1514236 Sub Category field choices dependent on Category field are not rendred in agent workspace 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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