Choice value always taking the first value

Community Alums · ‎08-27-2024

Hi All,

I have created some choices which needs to display based on the dependency on organization ,sub-organization choice values should visible..it is coming fine, but when i try to select choice value in sub-organization it is always taking the first value it is not giving the value or choice which is selected instead returning the first value.

Please help me on this.

regards,

Vamsi B

Ravi Gaurav · ‎08-28-2024

Can you please check if the choice have the same order or same backend name?

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
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View solution in original post

Ravi Gaurav · ‎08-27-2024

Hi @Community Alums

can yo share the screenshot of the choice you created?

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

Community Alums · ‎08-28-2024

Hi @Ravi Gaurav .

Please find the below screenshot where i am trying to select "Energy specialist" but it is coming as billing.

I have configured these choice is choice table and calling it through the variable reference of the table keeping reference qualifier.

Regards,

Vamsi B

sejal1107 · ‎08-28-2024

Hi,

Can you please check and make sure if default value is empty.

Please check and Mark Helpful and Correct if it really helped you.
Thanks & Regards
Sejal Chavan

Community Alums · ‎08-28-2024

Hi,

Default value is empty. Please check the below screenshot.