Choice value appears in blue from the list

[LdR]

Hello,
I have a Choice field whose list depends on another field (Reference to another table).
I retrieve the list via a GlideAjax and a Script Include.

I made a double Client Script (one onChange and another onLoad).

It seems to work, but from the list I noticed that the value saved by the Choice field is in blue ↓

Why?

Thanks in advance.

[Daniele Songini]

Hi,

the values appear in blue in the list if they are not defined in the options.

if for example you have a choice with options 1,2,3
and you enter the value 4 with a script, you will see it in blue.

Check your options.

Try also to read this
I have a choice that is showing in blue.

Please mark this as "Correct Answer" if I have given you a sufficient answer to your question.

Best Regards,
Daniele

[Natanael Osvald]

Let me point a issue that I've figured out some time ago!

If there is choices at some table field, you probably will faced this issue:

This could happen if you use getDisplayValue() to set values through BR or Workflow

This way you'll include at your table something like this:
//E.g. Category should have two choices Planned with Value 0 and Not Planned with Value 1
//Choice list should be:
1: Not Planned
0: Planned

If you do this through workflow:
//GET INFO
workflow.scratchpad.category = current.variables.u_category.getDisplayValue();
//Inserting '0' per exemplo, getDisplayValue() going to ge 'Planned' instead
gr.t_category = workflow.scratchpad.category;

//or BR
gr.t_category = current.variables.u_category.getDisplayValue();

The result going to be:
1: Not Planned
0: Planned
Planned: Planned //This one should be appear in blue!


Correct way:

workflow.scratchpad.category = current.variables.u_category.getValue();

Regards,

Wolf

[Pratiksha Kalam]

Hello,

Can you check for field style from where this choices are coming?

Thanks,

Pratiksha

[Tim Provin]

You stated that you are retrieving the list via GlideAjax and a Script Include.  It sounds like the value(s) that you are returning are the "Label" from the sys_choice table.  Ideally you would want to return the "Value" from that script include, or potentially both if you need them.