Choice values not visible

Dhanya · ‎10-19-2020

Hi

Have a requirement to add a value to the field in the service catalog.

When a choice value is added to the choice table it is not visible. Upon checking i realized that the value is already there in the table but not visible.

I couldn't find any scripts for hiding this. how can i resolve this issue.

Thanks

Dhanya

Alberto Consonn · ‎10-19-2020

Hi @Dhanya

go to Choice Lists from the Application Navigator, ensure the flag Inactive for your choice values is set to false:

If I have answered your question, please mark my response as correct and helpful so that others with the same question in the future can find it quickly and that it gets removed from the unanswered list.

Thank you very much

Cheers
Alberto

View solution in original post

Dhanya · ‎10-19-2020

yes Ankur, tried that but no change.

Ankur Bawiskar · ‎10-19-2020

Hi,

So you are saying whenever a new country choice gets added to cmn_location country field it is not showing in your catalog?

please provide some screenshots

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dhanya · ‎10-19-2020

Actually the country name is already existing but not showing up on the catalog.

Ankur Bawiskar · ‎10-19-2020

Hi,

please share catalog form screenshot

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dhanya · ‎10-19-2020

yes the additional values in cmn_location is not visible in the catalog.