Choice values not visible

Dhanya · ‎10-19-2020

Hi

Have a requirement to add a value to the field in the service catalog.

When a choice value is added to the choice table it is not visible. Upon checking i realized that the value is already there in the table but not visible.

I couldn't find any scripts for hiding this. how can i resolve this issue.

Thanks

Dhanya

Alberto Consonn · ‎10-19-2020

Hi @Dhanya

go to Choice Lists from the Application Navigator, ensure the flag Inactive for your choice values is set to false:

If I have answered your question, please mark my response as correct and helpful so that others with the same question in the future can find it quickly and that it gets removed from the unanswered list.

Thank you very much

Cheers
Alberto

View solution in original post

Ankur Bawiskar · ‎10-19-2020

Hi,

if this setup is for your personal instance and you are ok to share details such as url and some admin credentials please share here ankurb.snow@gmail.com

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dhanya · ‎10-19-2020

Hi Ankur,

sorry this is not my personal instance.

I suspect there's some script restricting these fields.

Ankur Bawiskar · ‎10-19-2020

Hi,

with which user this issue is being faced? admin or non-admins?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Dhanya · ‎10-19-2020

Hi Ankur,

All users had this issue. resolved it by adding the missing entry to the choice list.

Thanks very much for your help.

regards

Dhanya

Kifrez · ‎10-19-2020

hi Dhanya, most likely the issue is with ACL.

Try create a new ACL record for your table. Please remember you need to elevate access with security_admin