Choices not available in sys_choice_list but available in form view

[Bhavani Shankar]

I came across this today, where the choices for a field are available in the form but when I select "Show choice list" nothing shows up. I want to know where the choices come from.

I have checked if any client script populates it but nothing there.

Table name: sys_trigger

Field name: system_id

[mihirlimje867]

Hello Bhavani Shankar,

May be this article will help you : - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961395

Thank you.

[Sujatha V M]

@Bhavani Shankar  Did you check by navigating to "Configure -> Form Design". Is it showing on the configured field?

For e.g, Below state will hold the choices in the respective table. Just for reference. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[SN_Learn]

Hi,

Yes you are correct, it is visible in the form design:

But I am wondering, why is it not showing in the choice list?

Mark this as Helpful / Accept the Solution if this helps

[Sujatha V M · Accepted solution]

@Bhavani Shankar @SN_Learn  Could you please check if "Create Choice List" button is available on the system dictionary of "System ID" field. 

Initially no choices are displayed. On clicking that, it generates the list of choices records available and displays in the choice table. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.