CI Not Populating in Incident/Request Form After Selection

[GaneshErike]

I'm facing an issue while creating an Incident or Request in ServiceNow.

When I click the lookup icon next to the Configuration Item (CI) field and select a CI from the list, the record appears in the list and seems selectable. However, after clicking on it, the field does not get populated on the form.

Details:

> The CI exists in the cmdb_ci table.

> The field is a reference to cmdb_ci.

The CI being selected has:

Operational Status: In Use

Status: Installed

The reference qualifier condition on the field is:

Operational status is NOT one of [Out of order, Not available, In store, On loan, Expired]

OR

Status is NOT one of [Retired, Not in use, Disposed, Shut down]

This issue is happening only for some CIs, not for all.

[Dr Atul G- LNG]

Hi @GaneshErike 

Could you please share a screenshot?
From my side, it looks more like a data issue.
Kindly check if the CI Name field is properly filled.

[GaneshErike]

[Dr Atul G- LNG]

Hi @GaneshErike 

Could you please attach the image?
There seems to be an issue with the image not coming through.

[GaneshErike]

[Dr Atul G- LNG]

Still same, please the image dont copy paste buddy.