Email Body text not attaching to work note
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07-25-2025 08:21 AM - edited 07-25-2025 08:35 AM
I am creating a flow where through email an HR case be created. Although case getting created, subject and other mappings are working fine except email body. Tried to map email body with work notes or description but nothing is coming there, its blank. Here is the logic. What to do?
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07-25-2025 08:25 AM
Hi @Apaul
When an email is sent, it automatically gets mapped and added to the activity log. Is there any specific reason to build this functionality again?
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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07-25-2025 08:27 AM
YEs, we had to stop the ootb and build it with other specific conditions.
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07-25-2025 08:29 AM
Mate, as a BPC, I would never recommend this approach. You're risking the integrity of the system's foundation, and it could lead to issues during upgrades
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-25-2025 08:32 AM - edited 07-25-2025 08:37 AM
😅