Cisco call manager integration

[cshriya]

Hi

Did anyone manage to perform the integration between Cisco Call Manager and ServiceNow? I'd be interested to hear how you got on and if you could provide an overview of the integration with implementation considerations.

Thanks

Chhavi

[GSeynhaeve]

Hi Chhavi,

3CLogic is a complete cloud-based CTI/Call Center solution which can integrate with Cisco Call Manager and ServiceNow via our certified solution (quick video here).   Using our Hybrid Cloud offering, we can integrate with your Cisco CUCM and provide a complete CTI experience to end-users via the ServiceNow OpenFrame.   The solution comes complete with a number of features including, drag-drop IVR, ACD, Skills-based routing, ServiceNow screen-pops, automated activity postings to ServiceNow records, Call Recording, multichannel, integrated reports and much more.

We have done the implementation with a number of ServiceNow customers still leveraging their Cisco environment.

I would be happy to have a discussion at your convenience to explain the implementation, understand your specific use case(s), and the ultimate business value 3CLogic can provide.

Let me know.

G. Seynhaeve

gseynhaeve@3clogic.com

240.803.4165

[sophiehendrix]

Hello, Cshriya!

Our company also wanted to integrate these two and we ended up using a CTI called Tenfold. You can just check their integration page for ServiceNow and Cisco.

[Ravi Jain1]

Hi,

Novelvox offers Cisco Call Manager integration with ServiceNow and other 3rd party applications. Integrate your telephony system with your choice of application having open API. NovelVox has 12 years of experience in creating contact center solution to optimize performance. You get all CTI features and agent desktop benefits with NovelVox integrated solution.

Explore all other features on our website-

https://www.novelvox.com/cisco-unified-call-manager/