Clarification on Logo Display in Service Operations Workspace Post-Yokohama Upgrade

[Sirri]

Hi All,

We have recently upgraded our ServiceNow instance to the Yokohama version. Prior to this, we were using the Washington DC version.

In the Service Operations Workspace of the Washington DC version, the logo displayed was the default ServiceNow logo. However, after upgrading to Yokohama, we’ve noticed that the logo in the Service Operations Workspace now matches the banner image, rather than displaying the ServiceNow logo.

Could you please help us understand:

1. Why is the banner image now appearing as the logo in the Service Operations Workspace?
2. If we wish to revert to the default ServiceNow logo, what configuration or settings need to be updated?

We would appreciate it if you could provide clear steps or documentation to guide us through this change.

Thank you for your support.

[Dr Atul G- LNG]

Hi @Sirri 

Do you have any screenshots?

Also, to add your own logo, go to the Basic UI16 Properties and upload your custom logo there."

[Sirri]

Thank you for your response.

In WD version we have updated the own logo it's still there but my as same logo we are not sure after upgrade to Yokohama why it's showing same logo in service operation workspace.

[Dr Atul G- LNG]

Hi @Sirri 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0815512

[Sirri]

@Dr Atul G- LNG ,

Thank you for your response. 

In my query logo of instance is not ServiceNow. Please check my query once again to get better clarity.