I wrote a onchange client script , if I select India it should show me 3 options if I select Philippines it should show me 4 options, while changing the location field I can see the change like for India its showing 3 options and for Philippines its showing 4 options , but the issue is once I save the ticket for India its showing all the 4 options.
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
g_form.clearOptions('category');
var loc = g_form.getDisplayValue('location');
if ( loc== 'India') {
g_form.addOption('category', 'Harassment', 'Harassment');
g_form.addOption('category', 'Retaliation', 'Retaliation');
g_form.addOption('category', 'Discrimination', 'Discrimination');
g_form.removeOption('category', 'Whistle Blower', 'Whistle Blower');
} else if (loc == 'Philippines') {
g_form.addOption('category', 'Harassment', 'Harassment');
g_form.addOption('category', 'Retaliation', 'Retaliation');
g_form.addOption('category', 'Discrimination', 'Discrimination');
g_form.addOption('category', 'Whistle Blower', 'Whistle Blower');
}
} here is the code . Can anyone tell me what is the error ? I want a functionality such that even after saving the ticket it should show me only 3 options in category field for India.
