Client Script / Business Rule to Set The Location field to Not Mandatory on Submit and on Load

WazzaJC · ‎06-21-2023

Client Script / Business Rule to Set The Location field to Not Mandatory on Submit and on Load

Hi Guys,

On the standard 'Incident' form, how can I write a Client Script or Business Rule that makes the Location (location) field Not Mandatory, when an Incident is loaded/submitted/saved.

I want the Location field to be Mandatory = False when an Incident is saved/submitted and for that field to stay not Mandatory always, in case of further updates required, so that the Incident can be saved without Location needing to be mandatory.

Thanks for any advice/guidance.

Warwick

Peter Bodelier · ‎06-21-2023

Hi Warwick,

Do I understand you correctly that you want it to be mandatory, when it is a new incident, but after it has been saved the first time, it shouldn't be mandatory anymore?

If so you could use in a client script:

if(g_form.isNewRecord()){

       g_form.setMandatory('location', true);

}else{

 g_form.setMandatory('location', false);

   }

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Peter Bodelier · ‎06-21-2023

In that case it's even simpler, but you'll need to find where it is set to mandatory now.

You could look in the dictionary of the location field if it set mandatory there.
If so, create a dictionary override to remove the mandatory on the incident table, or if there already is a dictionary override on the incident table for this field, unset the mandatory there.

There could also be an existing UI Policy or client script, which is setting it to mandatory, which means you'll have to either change the client script, or configure the UI Policy action to set in as Mandatory false.

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Peter Bodelier · ‎06-21-2023

You're welcome Warwick. Just drop me a message if you need help with something else.

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