Client Script: DisplayValue of a field

palmen · ‎07-15-2016

I'm having issues to get the display values of two fields in a client script.

g_form.getDisplayValue('field_name') will return the number of the incident and not the actual display value of the field.

The fields I need the display values for is State (state) and Configuration Item (cmdb_ci).

From what I read in other threads you should use

g_form.getDisplayBox('field_name').value;

When I try this I get an error instead on the form when the Client Script is triggered

The code I'm using in the onChange client script is the following

var state = g_form.getDisplayBox('state').value;
alert(state);

The alert won't show, only the above error is displayed.

Any ideas what I could do to get the Display Value of the state field?

mazhar4 · ‎07-15-2016

Did you try this?

var u_stateValue = g_form.getValue('state');

var u_stateLabel = g_form.getOption('state',u_stateValue).text;

PS - Please mark Helpful, Like, or Correct Answer if applicable.

View solution in original post

Chuck Tomasi · ‎07-15-2016

Hi Fredrik,

Your description is a bit contradictory. You start out asking for the number of the incident, but mention a reference field, then talk about state (which is a choice field.) i'm confused. Can you clarify what the underlying object is to this exercise?

palmen · ‎07-15-2016

It's friday afternoon , sorry for the confusion.

What I need is to get the display value of two fields, state is the first one and the second one is Configuration Item (cmdb_ci).

I get the same issue with booth fields when I try to get the display value.

EDIT: Updated the first post in the thread

Chuck Tomasi · ‎07-15-2016

Out of curiosity, what release of ServiceNow are you on?

palmen · ‎07-15-2016

We are using Helsinki patch 0 hotfix 1