Client Script isn't working in CSM/FSM Configurable Workspace but works in default view

[cassie-le]

I've added a state called "Under Review" - value = 20 

I have managed to hide this from selection from users in the default view, but our analysts user the CSM/FSM configurable workspace. 

I hid this using a client script below:

All posts I have seen say to use - UI Type = All - which it has and Isolate Script = True - which it also does. 

I have put this into the global scope too and this is still the same. 

We want to be able to use this state when something is updated by a customer but not allow our analysts to select it.

Currently on Utah.

Client script below:

Default view:

CSM/FSM workspace view:

[Anurag Tripathi · Accepted solution]

hi,

Why not just use the below in the script

g_form.removeOption('field name', 'choice value')

Try this and it should work in workspace as well as classic ui.

[cassie-le]

Hey Anurag 

That's great thank you! ... So I've got that to work.... but if the state is set to "Under Review" I still want the analysts to be able to see it just not select it in the list.

If it's set to that state, when I click on a case with the State = Under Review it shows blank - any ideas? 

- Cassie

[Anurag Tripathi]

Hi Cassie, 

They woy to do this would be to add an onchange list on the field, if the value selected is under review you clear the value and add a message 

[cassie-le]

Thanks Anurag I ended up with, I needed to call a variable and then do an If statement - the below works.

function onLoad() {
   var options= Array.from(g_form.getControl('state')); //Set your target field
   var hiddenOptions = ['20']; //Add your choice values to hide here.

	var selectedChoice = g_form.getValue('state'); //Get the selected choice

   if (selectedChoice != '20') {
      g_form.removeOption('state', '20');
   }

   options.forEach(function(e){
	if(hiddenOptions.indexOf(e.value) > -1)
		e.hidden = true;

		
   });
}